Customer warranty

Accio Homes warrants that each Product will be free from defects in material and workmanship during the warranty period subject to the terms and conditions set forth herein in more detail. The warranty period starts on the date of the invoice issued to the Customer and lasts for a period specified below.

  • Bulbs (LED Lamps/Sources) = 365 Days

The Warranty only applies to the Products subject to the following cumulative conditions:


  • If it can be proved that no modification has been made to the product.

  • It can be proved that the fault was not as a result to normal wear and tear or accidental damage.

  • The Product has been used in accordance with the given Product and application specifications (data sheets) and has been installed and put into service in a professional manner (according to the installation instructions enclosed with the Product.

  • The Customer has duly paid for the Product in compliance with the payment terms agreed in the sales agreement.

  • If it can be proven that the products have been installed with a compatible control system where applicable.

  • The defect, once it has been duly specified and its nature and scale have been duly shown by the Customer, is reported in writing to Accio Homes within thirty (30) days from its discovery for direct e-commerce and seventy two (72) hours for all other channels, which must include supportive photographic evidence.


To make a warranty claim, the Customer shall notify Accio Homes in writing and return the defective Product with a proof of purchase.


Accio Homes will, at its discretion,


  • Repair or replace the defective Product or reimburse the Customer the Product purchase price.

  • The replacement Product will offer the same specifications as the original Product wherever possible. In case the defective Product is no longer available in Accio Homes’ portfolio, it will be replaced by the most similar product.

  • Accio Homes will bear all reasonable expenses for the transportation for the return of the defective Product and shipment of the replacement Product.


For queries or issues, please contact us at